1. In short
- Reschedule or cancel a visit free of charge with at least 4 hours' notice.
- A charge of ₹500 may apply for a later cancellation or a missed visit.
- The ₹700 consultation fee, treatment already completed, and lab costs already spent are not refundable.
- Any unused advance is refunded or kept as credit for future treatment, as you choose.
- Approved refunds are paid within 7 working days.
2. Rescheduling and cancelling a visit
Plans change, and that is fine. To reschedule or cancel, message us on WhatsApp or call +91 76709 27553. With at least 4 hours' notice before the confirmed visit time there is no charge, because the dentist's time can be offered to another patient.
If you cancel with less than 4 hours' notice, or the team arrives and the visit cannot go ahead (for example, no one is home), a charge of ₹500 may apply. It covers the dentist's time and travel. We may waive it for genuine emergencies.
If we have to cancel or move your visit, for example because of a medical emergency or a vehicle breakdown, there is no charge to you and we rebook you at the earliest convenient time.
3. The consultation fee
The consultation fee of ₹700 covers the examination, the diagnosis and your written treatment plan. It is charged at the first visit, and again if you return with a new problem after a course of treatment has been completed. Once the examination has been done, the consultation fee is not refundable, whether or not you go ahead with treatment.
4. Advances for laboratory work
Crowns, bridges, dentures, aligners and braces are made for you in a dental laboratory. For these, a 50% advance is paid before the work is ordered.
- If you cancel before the work is sent to the laboratory, the full advance is refunded or kept as credit.
- If you cancel after it has been ordered, the laboratory's charges already incurred are deducted, and the rest is refunded or kept as credit. We show you the laboratory's charge.
5. Stopping treatment part-way
You can stop or change your treatment at any time. You pay only for the stages already completed. Any advance not used for completed work or for lab costs already spent is refunded or kept as credit, as you choose. Before you stop, your dentist will tell you what is needed to leave the tooth safe, for example a temporary filling, so a half-finished treatment does not cause you problems later.
6. Treatment that has been completed
Completed treatment cannot be refunded, because the dentist's time, materials and lab work have been used. If you are not happy with treatment we have provided, please tell us. Your dentist will review it and explain the options with you.
7. How refunds are paid
Once a refund is approved, we pay it within 7 working days, to the bank account or UPI ID it was paid from, or to another account you name in writing. You receive a credit note or refund receipt from Prudentoe India Private Limited. If you choose credit instead, it is held against your name and used for your future treatment or that of a family member at the same home, as you prefer.
8. How to ask for a refund or raise a concern
Write to info@prudentoe.com or WhatsApp +91 76709 27553 with the patient's name and, if you have it, the invoice number. For a complaint, write to grievances@prudentoe.com. We acknowledge within 2 working days and respond within 7 working days.
This policy is part of our Terms of Service, and is also referred to in the consent form you sign before treatment.
9. Contact
Prudentoe India Private Limited (Prudentoe At-Home Dental Care)
CIN U74999TG2020PTC144765
Registered office: Dundoo Enclave, House No. 6-1-1/4D, Padmarao Nagar, Secunderabad, Telangana 500025
Email: info@prudentoe.com · Complaints: grievances@prudentoe.com
Phone and WhatsApp: +91 76709 27553